Training Manager

General information

Date
Thursday, November 13, 2025
Location
US - Remote
Remote/Hybrid
Yes
Position Level
Manager
Employment Type
Full time
Career Field
Training
Pay Type
Annually
Pay Range
$ 70,000 - $ 73,000

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.


JOB SUMMARY

The Training Manager designs, implements, and evaluates training initiatives that align with organizational goals and promote operational excellence. This position ensures staff, clients, and caregivers have access to engaging, effective learning experiences that enhance performance and support company values. The role proactively identifies training needs, develops and delivers targeted solutions, and measures outcomes to drive continuous improvement and organizational success.

 

JOB DUTIES 

  • Lead the development, delivery, and evaluation of training programs that support business objectives and operational consistency
  • Foster a culture of continuous learning, improvement, and data-driven decision-making
  • Identify organizational training needs and develop intuitive, practical materials and job aids
  • Measure and evaluate training effectiveness using impact analysis and adherence assessments
  • Maintain and update training materials, job aids, and standard operating procedures (SOPs) in collaboration with subject matter experts and quality peers
  • Oversee the design and facilitation of systems and process trainings for program operations
  • Recruit, hire, supervise, and develop training staff to ensure effective departmental performance
  • Manage daily training operations, including workflow, scheduling, and resource allocation
  • Lead change management efforts for new implementations and special projects
  • Collaborate with cross-functional teams and subject matter experts to ensure cohesive training delivery and consistent service quality
  • Partner with IT and program office support to improve the usability and accessibility of caregiver and client training resources
  • Ensure visibility of training resources through instructor-led and digital learning platforms
  • Participate in cross-functional meetings and contribute to organizational strategic planning
  • Represent the training department in leadership initiatives and organizational forums


QUALIFICATIONS 

  • Bachelor’s degree required
  • 2–4 years of experience in training, instructional design, or adult learning
  • Previous supervisory experience required
  • Strong facilitation, written communication, and public speaking skills
  • Proven ability to manage multiple projects and meet deadlines
  • Proficiency in evaluating software usability and driving process improvement
  • Experience with Workday Learning Management System (LMS), CRM platforms, and process improvement tools preferred
  • Ability to identify training gaps and develop proactive, results-oriented solutions
  • Visionary leadership with strong execution and follow-through skills
  • Be able to successfully pass a background screening
  • If working remote, employee must provide their own reliable internet 
  • Ability to work flexible and/or extended hours, if needed, to meet the job requirements
 
The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:
  • A rewarding career helping others
  • Fun and engaging work environment built on team unity
  • Job satisfaction knowing you make a difference in the work you do and lives we serve
  • Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:
  • Medical, Dental, and Vision Insurance
  • Vacation accrued at 3.07 hours per pay period to use when accrued
  • Two Paid Floating Holidays
  • Nine Paid Federal Holidays
  • Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
  • Instant Earnings Option
  • 401(k) Retirement plan & company match
  • Company-Paid Life Insurance
  • Supplemental Life, Accident, Critical Illness, and Hospital benefits
  • Short and Long-Term Disability
  • Paid Parental Leave
  • Flexible Spending Account
  • Employee Assistance Program
  • Pet Insurance
WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

Base Min.
$ 70,000
Base Max.
$ 73,000
< Back to job list