Support Broker Supervisor

General information

Date
Tuesday, December 2, 2025
Location
NM - Las Cruces
Remote/Hybrid
No
Position Level
Supervisor
Employment Type
Full time
Career Field
Operations

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

  • Apply a person-centered approach to keep the client at the center of all program functions
  • Supervise the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines
  • Train and supervise staff
  • Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity
  • Directly manage client cases as needed
  • Promote cohesiveness in the office environment
  • Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs and county Health and Human Services.
This is an on-site role based at any of our New Mexico offices (Las Vegas, Albuquerque, Las Cruces, Gallup, or Roswell) with occasional travel to other office locations as needed.


JOB DUTIES
  • Collaborate with stakeholders regarding delivery of services
  • Collect and analyze program score card, dashboard, and key performance indicators
  • Comfortable with public speaking
  • Strong written and verbal professional communication skills
  • Oversee compliance with applicable legal requirements, standards, policies, and procedures
  • Oversee advanced reporting
  • Demonstrate dependability
  • Demonstrate effective problem solving and decision-making skills
  • Exhibit strong computer literacy and efficiency
  • Oversee complex service programs and special projects
  • Identify and implement process improvement efforts
  • Oversee special projects as needed
  • Maintain necessary skills and knowledge to coordinate work flow
  • Market services to referral sources
  • Participate in, and assign, professional development and training activities
  • Prioritize and multitask effectively, ability to quickly switch gears
  • Provide excellent customer service to internal and external clients
  • Recruit, hire, train, and supervise employees
  • Represent company at stakeholder meetings, health fairs and provider fairs
  • Supervise deliverables and ensure timely completion of projects
  • Travel within the assigned geographic area as required
  • Supervise and coordinate the enrollment of clients and/or employees in services, including the development of the service/support plan and budgets
  • Supervise Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner
  • Monitor staff productivity based on metrics outlined in program contracts
  • Demonstrate strong organization and time management skills
  • Deliver employee corrective actions/performance improvement plans
  • Assist other departments due to business needs
  • Provide coaching and counseling to employees
  • Handles escalated complaints
  • Bilingual preferred in various locations
  • Other duties as assigned


QUALIFICATIONS

  • Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
  • 6 years’ experience serving individuals with disabilities preferred
  • Must have reliable transportation. If the employee will be driving, a valid driver’s license and auto insurance is required.
  • Combination of education and experience
  • 2 years leadership experience preferred
  • Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:
  • A rewarding career helping others
  • Fun and engaging work environment built on team unity
  • Job satisfaction knowing you make a difference in the work you do and lives we serve
  • Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:
  • Medical, Dental, and Vision Insurance
  • Vacation accrued at 3.07 hours per pay period to use when accrued
  • Two Paid Floating Holidays
  • Nine Paid Federal Holidays
  • Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
  • Instant Earnings Option
  • 401(k) Retirement plan & company match
  • Company-Paid Life Insurance
  • Supplemental Life, Accident, Critical Illness, and Hospital benefits
  • Short and Long-Term Disability
  • Paid Parental Leave
  • Flexible Spending Account
  • Employee Assistance Program
  • Pet Insurance
WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

Base Min.
$ 66,200.16
Base Max.
$ 70,613.5
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