Support Broker/Services Facilitator

General information

Date
Tuesday, April 7, 2026
Location
VA - Richmond
Remote/Hybrid
No
Position Level
Individual Contributor I
Employment Type
Full time
Career Field
Operations

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.


JOB SUMMARY

Support Brokers/Services Facilitators coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines. Duties include training, enrolling, reporting, auditing, and complying with contract deliverables as well as ensuring company best practices are followed and upheld. The Support Broker/Services Facilitator works with members on plan/budget development, submission, and revision.

 

JOB DUTIES

  • Apply a person-centered approach to keep the client at the center of all program functions
  • Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines
  • Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity
  • Assist clients with plan/budget development, submissions, and revisions
  • Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs
  • Promote cohesiveness in the office environment
  • Support day-to-day operations and client advocacy
  • Collaborate with stakeholders regarding the delivery of services
  • Comfortable with public speaking
  • Communicate effectively
  • Comply with applicable legal requirements, standards, policies, and procedures
  • Conduct advanced reporting and oversight activities
  • Demonstrate dependability
  • Demonstrate effective problem solving and decision-making skills
  • Exhibit computer efficiency
  • Handle complex service programs and special projects
  • Lead, supervise and complete special projects including, but not limited to: Developing and implementing care plans
  • Maintain necessary skills and knowledge to coordinate workflow
  • Market services to referral sources
  • Participate in professional development and training activities
  • Prioritize and multitask effectively
  • Provide excellent customer service to internal and external clients
  • Represent the company at stakeholder meetings, health fairs, and provider fairs
  • Supervise deliverables and ensure timely completion of projects
  • Enroll clients and employees in services, including the development of the service/support plan and budget
  • Orient and educate clients on current program roles and responsibilities
  • Train and assist clients in timecard submission
  • Assist clients with eligibility requirements, as required by the program rules
  • Conduct necessary client assessments and contacts
  • Maintain timely and proper documentation in Customer Relationship Management (CRM) database
  • Travel to and from Client homes or other destinations to meet with Clients
  • Compile information for internal or external auditors
  • Bilingual preferred in various locations
  • Other duties as assigned

 

QUALIFICATIONS

  • Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
  • 3 - 5 years’ experience serving individuals with disabilities required
  • Must have reliable transportation. If the employee will be driving, a valid driver’s license and auto insurance is required.
  • Combination of education and experience
  • Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:
  • A rewarding career helping others
  • Fun and engaging work environment built on team unity
  • Job satisfaction knowing you make a difference in the work you do and lives we serve
  • Professional training to help advance your skills for career development
Based on your position and employment status, you may be eligible for:
  • Medical, Dental, and Vision Insurance
  • Vacation accrued at 3.07 hours per pay period to use when accrued
  • Two Paid Floating Holidays
  • Nine Paid Federal Holidays
  • Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
  • Instant Earnings Option
  • 401(k) Retirement plan & discretionary company match
  • Company-Paid Life Insurance
  • Supplemental Life, Accident, Critical Illness, and Hospital benefits
  • Short and Long-Term Disability
  • Paid Parental Leave
  • Flexible Spending Account
  • Employee Assistance Program
  • Pet Insurance
WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

Base Min.
$ 24
Base Max.
$ 25.5
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