CONSUMER DIRECT CARE NETWORK

JOB SUMMARY

The State Director will oversee the start-up of services for the WA Cares Fund program. This position will manage a large team requiring strong people management skills and organizational leadership. Additionally, a proficiency in process management and mapping is crucial for overseeing and optimizing the multiple operational processes within the designated territory. Responsibilities include directing day-to-day operations to align with company goals, ensuring compliance with regulations, and optimizing processes for positive growth. It involves continuous provision of excellent service to clients, staff training, and improving program economic standing.

JOB DUTIES

• Lead the oversight of a complex service program, special projects, and process improvements
• Oversee large-scale enrollments and hiring activities
• Conduct advanced reporting to demonstrate dependability and support decision-making processes
• Prioritize tasks efficiently, multitask effectively, and deliver excellent customer service
• Direct recruitment, hiring, training, and supervision of employees to foster a high-performing team
• Oversee annual reviews, satisfaction surveys, program scorecards, dashboards, and key performance indicators to drive continuous improvement
• Demonstrate proficiency in public speaking and maintain effective communication with stakeholders
• Ensure adherence to legal requirements, standards, policies, and procedures for regulatory compliance
• Represent the company at stakeholder meetings and events
• Ensure timely completion of projects, budgets, payroll, authorizations, and accounts receivable to maintain positive financial health
• Manage Customer Relationship Management (CRM) database
• Bilingual skills preferred in various locations
• Foster collaborative relationships with stakeholders to ensure effective service delivery
• Perform other assigned duties
• Travel required 30-45% pending business needs

QUALIFICATIONS

• Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field with one-year experience working with individual(s) with disabilities or the elderly preferred
• Five (5) years proven people management experience required
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements
• Employees must provide their own reliable internet if working a remote/hybrid position

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.