Senior Technical Business Analyst

General information

Date
Friday, September 12, 2025
Location
US - Remote
Remote/Hybrid
Yes
Position Level
Individual Contributor IV
Employment Type
Full time
Pay Type
Annually
Pay Range
$ 90,000 - $ 100,000

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Senior Technical Business Analyst leads efforts to gather, define, and translate complex business requirements into actionable Business Intelligence (BI) solutions that support strategic decision-making. Serves as a key liaison between business operations, the BI team, and IT, ensuring alignment across data, systems, and reporting needs. Champions data quality through advanced QA practices and proactive issue resolution. Develops deep expertise in enterprise systems and business processes to inform BI architecture and solution design. Influences the BI roadmap and facilitates cross-functional collaboration to ensure scalable and sustainable solutions. Mentors junior analysts and contributes to BI best practices and standards.

 
JOB DUTIES

  • Lead stakeholder engagement sessions to elicit, document, and prioritize complex reporting and analytics requirements
  • Translate business needs into detailed technical specifications for BI developers and data engineers
  • Oversee and perform advanced QA on BI outputs, including root cause analysis and resolution of data discrepancies, using Power BI and SQL
  • Act as a strategic partner to IT, ensuring data architecture and system integrations support BI initiatives
  • Maintain deep knowledge of internal systems, business processes, and data flows to support solution design and troubleshooting
  • Manage intake and prioritization of BI requests, ensuring alignment with business goals and resource capacity
  • Guide user acceptance testing (UAT) and ensure stakeholder feedback is incorporated into final deliverables
  • Monitor Power BI workspaces for organization, access control, and governance compliance
  • Develop and maintain documentation for BI processes, data definitions, and reporting standards
  • Communicate complex data insights and technical concepts to executive and non-technical audiences
  • Stay current with BI trends, tools, and technologies to inform strategic direction and continuous improvement
  • Provide mentorship and guidance to junior analysts and team members
  • Demonstrate leadership in cross-functional initiatives and data governance efforts
  • Ensure compliance with legal, regulatory, and organizational standards
  • Perform other duties as assigned
 
QUALIFICATIONS

  • Bachelor’s Degree required, advanced degree in Business, Information Systems, or related field preferred
  • 5+ years of experience in a Business Analyst role within a data-driven or enterprise environment
  • 3–5 years of experience working with Power BI and SQL in a support-related role
  • Strong SQL skills for data validation and analysis
  • Experience leading cross-functional projects and managing stakeholder relationships
  • Ability to work flexible and/or extended hours, if needed, to meet the job requirements
  • If working remotely, employee must provide their own reliable internet services 
  • Ability to pass a background screening
 
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:
  • A rewarding career helping others
  • Fun and engaging work environment built on team unity
  • Job satisfaction knowing you make a difference in the work you do and lives we serve
  • Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:
  • Medical, Dental, and Vision Insurance
  • Vacation accrued at 3.07 hours per pay period to use when accrued
  • Two Paid Floating Holidays
  • Nine Paid Federal Holidays
  • Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
  • Instant Earnings Option
  • 401(k) Retirement plan
  • Company-Paid Life Insurance
  • Supplemental Life, Accident, Critical Illness, and Hospital benefits
  • Short and Long-Term Disability
  • Paid Parental Leave
  • Flexible Spending Account
  • Employee Assistance Program
  • Pet Insurance
WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

Base Min.
$ 90,000
Base Max.
$ 100,000
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