CONSUMER DIRECT CARE NETWORK

JOB SUMMARY

Program Coordinators assist with daily intake and referral processes to set clients up for services and coordinate their in-home care needs in compliance with Federal and State regulations, as well as Managed Care Organization (MCO) program rules. They maintain and support a caseload of clients enrolled in Medicaid programs and conduct regular check-ins to update care plans as needs change.

If you enjoy a role that gets you out of the office, this position offers frequent, planned travel to client locations within a three hour radius. You’ll be supported with either a company vehicle or mileage reimbursement to make travel smooth and manageable.

During your first 12 weeks of hire, you’ll complete new hire training that includes up to four in-person sessions in Dallas.

JOB DUTIES

• Maintain and coordinate a caseload of clients enrolled in Medicaid programs
• Travel frequently to client homes and community locations (approximately 90% of the role)
• Participate in a 12-week new hire training program, including occasional travel to Dallas
• Coordinate clients’ in-home care needs in alignment with Federal/State regulations, MCO program rules, and contract requirements
• Assist with daily intake and referral processes to support positive business growth
• Promote a collaborative and supportive office environment
• Support day-to-day operations and client advocacy
• Work independently and meet position requirements with minimal oversight
• Collaborate with stakeholders to support service delivery
• Communicate effectively—both written and verbal
• Comply with all applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability and timely follow-through
• Use sound problem-solving and decision-making skills
• Exhibit strong computer proficiency
• Manage complex service programs and special projects
• Market services to referral sources as needed
• Maintain necessary knowledge to coordinate workflow
• Participate in professional development and training activities
• Prioritize and multitask effectively in a fast-paced environment
• Provide excellent customer service to internal and external stakeholders
• Represent the organization at stakeholder meetings, health fairs, and provider fairs
• Enroll clients and employees in services, web portals, and EVV systems as needed
• Conduct client assessments and home visits as required
• Answer and make calls, including occasional video calls
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field preferred
• 1 year of experience working with individuals with disabilities or the elderly preferred
• Equivalent combinations of education and experience considered
• Bilingual candidates preferred in certain locations

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.