Director of Payroll Services

General information

Date
Tuesday, February 17, 2026
Location
US - Remote
Remote/Hybrid
Yes
Position Level
Director
Employment Type
Full time
Pay Type
Annually
Pay Range
$ 131,000 - $ 146,000

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
 
JOB SUMMARY
 
The Director of Payroll Services leads a large, multi-disciplinary payroll as a service operations team responsible for processing high-volume payroll and related transactions across 15+ states, supporting over 100,000 worksite employee accounts. This role focuses on operational leadership, day-to-day service delivery, and continuous process improvement within the payroll domain. The Director ensures high-quality execution, regulatory compliance, workforce management, and collaboration with cross-functional teams.

Reporting to the Senior Director – Payroll and HR services, this leader is a tactical and strategic operational expert who partners across departments but operates with a more focused scope, concentrating primarily on payroll execution, regulatory adherence, and team performance.
 
 
JOB DUTIES

  • Apply leadership skills to manage, direct, coach, and evaluate supervisory staff to promote transparency, quality, and to drive process improvement efficiencies
  • Direct and champion key performance metrics, service level agreements, incentives, and staff development programs to drive the day-to-day delivery of services
  • Hire, train, and manage the teams as assigned
  • Identify and select external supports to support recovery efforts and business continuity
  • Demonstrate exemplary problem-solving and delegated decision-making skills.
  • Primary advocate for the payroll domain to outside interests (sales, stakeholders, customers)
  • Maintain confidentiality of Client information and company practices
  • Prepare and deliver regular progress reports/briefings to leadership
  • Other duties as needed
  • Other Knowledge, Skills, and Abilities:
  • Ability to adapt to a fast-paced and changing work environment, while leading multiple priorities.
  • Ability to model a performance culture at all levels within the operation that is positive, collaborative, respectful, innovative, dynamic, and capable of supporting rapid growth and scale.
  • Ethics - Displays the highest levels of integrity, honesty, respect, and sound judgment at all times.
  • Results Driven - Displays and models behaviors and work ethic that inspire others, and demonstrates consistency in producing results that support the business goals.
 
QUALIFICATIONS

  • 10+ years’ experience managing automated high-volume payment processing in healthcare or financial services environment
  • Masters Degree in Accounting, Finance, or Operations related field preferred
  • Experience with ADP MasterTax, Dynamics Solomon, Workday, or equivalent desired
  • Expert understanding of payment, payroll, and healthcare processing using both software automation and manual processing methods
  • Experience managing remotely full-time is a plus
  • Must be able to successfully pass a background screening
  • Ability to work flexible and/or extended hours, if needed, to meet the job requirements
  • Ability to travel up to 15% of the time
  • If remote or hybrid, must have own reliable internet service
 
 
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:
  • A rewarding career helping others
  • Fun and engaging work environment built on team unity
  • Job satisfaction knowing you make a difference in the work you do and lives we serve
  • Professional training to help advance your skills for career development
Based on your position and employment status, you may be eligible for:
  • Medical, Dental, and Vision Insurance
  • Vacation accrued at 3.07 hours per pay period to use when accrued
  • Two Paid Floating Holidays
  • Nine Paid Federal Holidays
  • Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
  • Instant Earnings Option
  • 401(k) Retirement plan & discretionary company match
  • Company-Paid Life Insurance
  • Supplemental Life, Accident, Critical Illness, and Hospital benefits
  • Short and Long-Term Disability
  • Paid Parental Leave
  • Flexible Spending Account
  • Employee Assistance Program
  • Pet Insurance
WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

Base Min.
$ 131,000
Base Max.
$ 146,000
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