CONSUMER DIRECT CARE NETWORK

JOB SUMMARY

The Billing Director will work in our office located in Missoula, MT. The Billing Director is responsible for overseeing a group of Billing Managers and all responsibilities of their assigned teams. Oversee the successful processing of claims for all companies, incoming payment processing and application, and ultimately ensure all aged receivables stay within timely filing to minimize bad debt.

JOB DUTIES

• Maintain compliance with all company requirements, policies, standards, and procedures
• Accountable and responsible for their team(s) performance and behavior
• Maintain a professional working atmosphere; acting decisively to address poor performance
• Ensure teams have all tools and training to succeed in their duties assigned by Managers
• Deliver continued training to the team and Supervisors as needed and make sure policy changes are understood and executed
• Responsible for overseeing staff time management; make sure tasks are completed on time
• Responsible for representing the Billing team in projects and assigning work as required to keep projects on track
• Verify teams are completing all tasks correctly
• Maintain positive communication with the team; this includes addressing concerns and questions of team members
• Oversee staffing procedures such as hiring, corrective actions, and performance improvement
• Maintain professional contact with branch office(s), payer representatives, and other departments
• Check to make sure the team is using and referencing updated payer manuals and newsletters
• Ensure teams are maintaining all SOPs and that they are all up-to-date and posted on SharePoint
• Document, review, and approve changes to billing rates
• Collaborate with stakeholders regarding the delivery of services
• Organize team engagement activities
• Communicate effectively verbally and in writing
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency
• Oversee complex service programs and special projects
• Implement change management efforts with software development and system updates
• Identify and implement process improvement and compliance efforts
• Provide excellent customer service to internal and external clients
• Adjust to work in various companies, circumstances, and scenarios on an as-needed basis
• Provide support for escalated issues
• Resolve escalated complaints from internal and external clients
• Maintain discretion on all confidential information
• Collaborate with senior leadership to address department concerns or projects
• Report all issues or concerns to the Senior Director – Claims
• Perform related duties as assigned by the Senior Director
• Other duties as assigned
  
  

QUALIFICATIONS

• Microsoft Office experience required
• Bachelor’s Degree preferred
• 5+ years of experience with Medicaid services and billing preferred
• 5+ years of leadership experience required
• Be able to successfully pass a background screening
• If employee is working hybrid, they must provide their own reliable internet service 
  
  

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.