CONSUMER DIRECT CARE NETWORK

JOB SUMMARY

Authorizations associates are responsible for entering all client demographic packets and service authorizations to enable successful time entry and billing processes. They review the packets and authorizations for accuracy, identify any problems, and then troubleshoot any issues with our local offices. Additionally, they prepare basic reports that flag errors which would impact shift entry, payroll, and billing processes and work to resolve discrepancies in a timely manner.

JOB DUTIES

• Process specifically assigned client packets, authorizations, and eligibility checks timely and accurately
• Prepare and work reports to meet all deadlines for shift entry, payroll, and billing
• Effectively communicate verbally and in writing
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Engage in and facilitate positive and cohesive team environments
• Demonstrate effective problem solving and decision-making skills
• Exhibit computer efficiency
• Maintain necessary skills and knowledge to coordinate workflow
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Develop a working knowledge of additional entities to assist other service lines as need
• Other duties as assigned
  
  

QUALIFICATIONS

• Microsoft Office experience preferred
• High School Diploma preferred
• Prior office experience preferred
• Be able to successfully pass a background screening
• Employees must provide their own reliable internet if working a remote/hybrid position

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.