Business Analyst II

General information

Date
Thursday, June 20, 2024
Location
MT - Remote - Home Office
Remote/Hybrid
Yes
Position Level
Individual Contributor III
Employment Type
Full time
Career Field
Information Technology

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.


JOB SUMMARY

The Business Analyst II is an advocate on behalf of business process owners and external partners as it concerns CDCN’s (Consumer Direct Care Network), custom developed ERP (Enterprise Resource Planning) platform as well as: Various web-based portals, mobile applications, data warehouse, reporting and integrations to the many complex systems at CDCN. The Business Analyst II will be a liaison between the Software Engineering Team(s) both at CDCN and abroad, to comprehend the needs of the business, create software requirements, provide clarification and guidance throughout the organization. This position will be an informative resource throughout the entire SDLC (Software Development Life Cycle) from design to release and adoption. This position requires constant communication (both oral and written), throughout most of the CDCN organization in clear and concise format. The goal of this position is to have a positive impact on the various systems and services supporting the Home Health Care industry for claims, payroll, tasks and people management in a way that empowers care providers, improves quality of care and ultimately quality of life for thousands of people across the country. This position offers the unique opportunity to be exposed to the entire Microsoft Cloud stack including 100% management of the development through Azure Dev Ops. This unique position will also collaborate closely with our partner team at Microsoft and, provides exposure to bleeding-edge cloud technology straight from the source.

 

JOB DUTIES


  • Maintain a constant, deep-level understanding of CDCN’s business process flows across multiple, critical functional areas
  • Be an advocate on behalf of the business process owners and managers to the development teams and visa versa
  • Document the needs of business managers and process owners in clear, concise, and actionable User Stories
  • Document existing functional process flows in BPMN (Business Process Model and Notation) format
  • Create mockups using any number of industry standard UX tools
  • Document existing systems at a high-level in UML (Unified Modeling Language) format
  • Help manage and communicate sprint lists, commitments, and software releases out to the business managers and process owners
  • Hold / organize clarification, discovery and demo meetings and trainings for your peers, Software Engineering teams and various Business teams
  • Provide clarification on user story requirements, BPMN and UML documentation to the testing and support teams
  • Think creatively about software solutions and alternatives to current business processes from a continuous improvement perspective
  • Be a solutions provider
 

 QUALIFICATIONS


  • Bachelor’s Degree from an accredited college in Business Administration, Business Management, Finance or Accounting, Health Care Information Management, Computer Information Systems, Analytics, Computer Science, related discipline, or equivalent experience (4 years or more)
  • 3 years of experience transforming business needs into actionable software development requirements or user stories
  • Proven track record of clearly written actionable requirements that have seen completion of development and adoption of the finished solution by the business
  • 1 year of experience designing or defining both UX (User Experience) flows, ERDs (Entity Relationship Diagrams), BPMNs (Business Process Model and Notation) diagrams
  • Employees must provide their own reliable internet if working a remote/hybrid position
 

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. .


WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:
  • A rewarding career helping others
  • Fun and engaging work environment built on team unity
  • Job satisfaction knowing you make a difference in the work you do and lives we serve
  • Professional training to help advance your skills for career development
Based on your position and employment status, you may be eligible for:
  • Medical, Dental, and Vision Insurance
  • Accrued Vacation with no waiting period
  • Two Paid Floating Holidays
  • Nine Paid Federal Holidays
  • Paid Safe Sick Time with no waiting period
  • 401(k) Retirement plan
  • Company-Paid Life Insurance
  • Supplemental Life, Accident, Critical Illness, and Hospital benefits
  • Short and Long-Term Disability
  • Paid Parental Leave
  • Flexible Spending Account
  • Employee Assistance Program
  • Pet Insurance

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

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