CONSUMER DIRECT CARE NETWORK

The Area Director is responsible for maintaining the day-to-day operations of Consumer Direct Care Network Companies within their assigned region, while maintaining compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible to behave in a manner that will promote cohesiveness and collaboration between teams. This position is responsible for managing the general office affairs, leading Consumer Direct teams, ensuring compliance, effectiveness, and efficiency in services provided within designated region, and meeting financial projections.

JOB DUTIES

• Direct daily operations in a manner that supports company strategic anchors and thematic goals
• Oversee the management of deliverables and ensure timely completion of tasks
• Collaborate with stakeholders regarding delivery of services
• Collaborate with colleagues to provide standardized services and processes across areas
• Oversee the contents of program scorecard, dashboard, and key performance indicators across the area
• Oversee area-wide compliance with applicable legal requirements, standards, policies, and procedures
• Identify, analyze, and interpret trends or patterns to implement process improvement efforts
• Maintain knowledge of CDMS and Program Office services, systems, processes, and practices to promote consistency across the company
• Coach and mentor direct reports to adopt systemic solutions that can be implemented area-wide
• Oversee advanced reporting in their assigned area
• Oversee complex service programs and special projects
• Oversee the marketing of services to referral sources in their assigned area
• Oversee professional development opportunities at all levels in their assigned area
• Represent company at stakeholder meetings, health fairs and provider fairs
• Responsible for maintaining positive financial health of the area
• Proficient written and verbal communicator
• Demonstrate dependability Exhibit a high degree of comfort with systems and technology to effectively streamline operations
• Proficient problem solver and ability to handle multiple priorities
• Demonstrate effective decision-making skills
• Maintain necessary skills and knowledge to coordinate workflow in their assigned area
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external stakeholders
• Oversee the recruiting, hiring, training, and management of employees
• Travel within the assigned geographic area is required
• Bilingual preferred in various locations
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s Degree in related field preferred
• 6 years leadership experience preferred
• Combination of education and experience
• Meet requirements as outlined by program contracts
• Comfortable with traveling within state as needed
• Be able to successfully pass a background screening

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.