Administrative Coordinator
Description & Requirements
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
JOB SUMMARY
The Administrative Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats. Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Process client and attendant enrollment paperwork. Coordinate authorization processes and meet general customer service objectives to ensure positive business growth and development. Handle specialized tasks and/or projects as assigned. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.
JOB DUTIES
- Provide excellent customer service to internal and external clients.
- Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
- De-escalate situations involving dissatisfied customers, offering assistance and support.
- Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
- Process forms and documents in relevant systems
- Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
- Communite effectively.
- Comply with applicable legal requirements, standards, and policies, and procedures.
- Maintain the necessary skills and knowledge to coordinate workflow.
- Exhibit an intermediate level of computer efficiency.
- Demonstrate effective problem-solving and decision-making skills.
- Participate in professional development and training activities.
- Bi-lingual preferred in various locations
- Other duties as assigned
QUALIFICATIONS
- High School Diploma or GED preferred
- Previous office experience preferred
- Combination of education and experience
- Be able to successfully pass a background screening
- Employees must provide their own reliable internet if working a remote/hybrid position
- Bilingual preferred (but not required) in one or more of the following languages: Spanish, Russian, Arabic, Ukrainian, Cantonese, and/or Vietnamese
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- A rewarding career helping others
- Fun and engaging work environment built on team unity
- Job satisfaction knowing you make a difference in the work you do and lives we serve
- Professional training to help advance your skills for career development
- Medical, Dental, and Vision Insurance
- Accrued Vacation with no waiting period
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time with no waiting period
- Instant Earnings Option
- 401(k) Retirement plan
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance